SHIPPING POLICY

You can place your order online for shipments going to the following countries: USA, Canada, Puerto Rico, Virgin Islands and APO addresses.
Alaska, Hawaii, Puerto Rico, Aruba, Canada, Guam, Virgin Islands Only second day shipping is available. Actual delivery time will be 3 days.
APO/FPO/AP/AE/PO Box/US Mail Shipments Orders ship within 2 - 3 business days. Please allow slightly longer delivery time. We apologize for the delay, however being that we need to have a special service to fill out the paperwork and take the merchandise to the Post Office, we are unable to ship faster.
All orders shipping to Canadian, Puerto Rican, APO, FPO, and PO box addresses must be listed with the credit card in order for us to process your order.
All shipping addresses must verify or we will not be able to process the order. For an address to verify, it must either be listed with the credit card company or listed in the telephone book.
If the shipping address is different than the billing address, please enter the phone number to the shipping address as the evening telephone number.
For verification purposes, when shipping to a business location, please provide the name and main phone number of the company as listed in the phone book.
We do not ship to addresses with unpublished telephone numbers unless the address is listed with the credit card as either the billing or alternate shipping address.
For security purposes, we do not ship to hotels, Mailboxes etc. type companies or freight forwarding companies.
For all orders, the shipping address must be listed with the credit card company in order for us to process the order.
Any international customs or duty charges are the sole responsibility of the customer.
On all orders RESTAURANTMACHINERY.COM reserves the right to limit quantities.
If there is a problem with your order, we will contact you through email. Please make sure that your email address is valid and entered correctly, we cannot be held responsible if you do not receive your messages.
All shipments require a signature upon delivery.
All orders shipping to an address with an unlisted telephone number may take an extra 1 or 2 days to process.
All orders will be shipped within 1 to 2 business days.

RETURN POLICY

RESTAURATMACHIERY.COM offers a 30 day return policy on all defective items.

NO returns of any type will be accepted without an RMA number.

All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

RESTAURANTMACHINERY.COM strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify the carrier immediately to arrange for an inspection and a pick up of damaged merchandise.

DEFECTIVE items must be returned directly to RESTAURANTMACHINERY.COM within 30 days from the invoice date, at our discretion for: credit, replacement, exchange or repair.

After 30 days, all manufacturers' warranties apply. Manufacturers and distributors do not accept non-defective returns, however RESTAURANTMACHINERY.COM will attempt to accommodate our customers requests within 30 days of purchase.

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include RESTAURANTMACHINERY.COM. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on DECEMBER 3 2007.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

ORDER CANCELLATION & CHANGES

There is a 30 day cancellation period from the time of your original purchase, in which to cancel or change your order for any reason. Please email your cancellation request or order change to sol@restaurantmachinery.com including your name and order number. If you decide to cancel or change your order after this time period, you will be issued a store credit (less a 25% restocking fee, together with shipping and handling charges if item has already been shipped out). This does not apply to any Personalized and/or Custom Orders. Please see terms and conditions under Personalized & Custom Orders section.